Delivery Information
Where we deliver, how long it takes, what it costs, and what happens at the door.
Last updated 26 August 2026
Where we deliver
- We deliver within a fixed radius of the store, measured from the delivery location you select — not from the text of your address.
- Pick your location on the map rather than typing it. A typed address cannot be checked against the delivery radius.
- If your address falls outside the area, use Notify Me. We will tell you when we start delivering there.
- A marketplace seller's shop has its own delivery area, so an address that works for one shop may not work for another.
Delivery time
- Your estimate is calculated from your delivery address and shown at checkout and on the order page.
- Estimates are targets, not guarantees. Weather, traffic and demand can push a delivery past the estimate.
- Every order has a live timeline, so you can always see the stage it has actually reached.
Delivery charges
- The delivery charge, the order value above which delivery is free, and any minimum order value are live store settings and can change.
- The current figures are always shown in your cart and on the checkout summary before you confirm. Those are the figures that apply to your order.
- A marketplace seller's shop can set its own delivery terms and minimum order; the checkout summary reflects whichever applies to your basket.
At the door
- Your delivery partner will ask for the order's OTP. Share it only once you have the order in your hands — it is what records the delivery as complete.
- You can track the partner live and call them from the order page while the order is out for delivery.
- Check your order at handover. Anything missing or damaged is easiest to resolve while the delivery is still fresh.
If a delivery cannot be completed
- If nobody is available at the address, the partner will try to reach you on the number attached to the order.
- An order that cannot be handed over is returned to the store and you are refunded for it.
- If a delivery has gone wrong, email monkdeal0@gmail.com with the order number.
Still need help?
Our support team answers questions about this policy and anything else on MonkDeal.