Privacy Policy
What MonkDeal collects, why we need it, how long we keep it, and how to get it removed.
Last updated 26 August 2026
What we collect
- Account details you give us: your name, email address and mobile number.
- Delivery addresses, including the map coordinates you select. We need the coordinates to check whether your address is inside our delivery area — a typed address alone cannot tell us that.
- Order history: what you bought, when, what you paid and how it was delivered.
- App state tied to your account so your cart, wishlist, saved addresses and preferences survive a refresh or a change of device.
- For sellers and delivery partners only: the identity and business documents required to verify you before your account is approved.
Why we use it
- To take, fulfil and deliver your orders, and to let you track them.
- To confirm we can deliver to the address you chose.
- To handle returns, refunds and support requests you raise.
- To keep your account secure and to prevent fraudulent orders.
- We do not sell your personal data, and we do not share it for advertising.
Who can see your data
- An assigned delivery partner sees only what is needed to complete your delivery — your name, delivery address and contact number for that order.
- When you buy from a marketplace seller, that seller sees the order details required to pack and hand over your order.
- Our staff can access order and account records to resolve support requests. Access is limited by role.
- Identity documents uploaded during seller or partner verification are stored privately and are never served as public links.
Cookies and sessions
- A session cookie keeps you signed in. It is HTTP-only, so scripts on the page cannot read it.
- A visitor identifier lets a guest keep a cart before signing in. When you sign in, that cart is merged into your account.
- We do not use third-party advertising or cross-site tracking cookies.
How long we keep it
- Order and refund records are retained as long as we are required to keep transaction records.
- Account details are retained while your account is open.
- Verification documents are retained while the seller or partner account is active.
Your choices
- You can view and edit your profile, saved addresses and preferences from your account at any time.
- To request a copy of your data or ask us to delete your account, email monkdeal0@gmail.com from your registered address so we can confirm it is you. Records we are legally required to retain are the one exception, and we will tell you which those are.
Changes to this policy
- If this policy changes materially we will update the date shown above. Continued use of MonkDeal after a change means you accept the updated policy.
Still need help?
Our support team answers questions about this policy and anything else on MonkDeal.