Refund & Cancellation Policy

When you can cancel, when you can return, and how and where your money comes back.

Last updated 26 August 2026

Cancelling an order

You can cancel an order yourself from the order page while it is still being prepared.
Once a delivery partner has picked the order up, self-cancellation closes. Email us with the order number and our team will handle it.
If we cancel an order — no stock, an address we cannot serve, or a failed verification — anything you have paid is refunded in full.

You can raise a return from the order for 7 days after delivery.
Returns need a live photo of the item taken at the time you raise the request. This is what lets us approve most refunds without an inspection visit.
Perishables — fresh produce, dairy, bakery and other short-life items — should be reported on the day of delivery, while the condition can still be established.
Items must be in their original packaging where the packaging is part of the product.

For a damaged or wrong item you can ask for a replacement rather than money back. If the replacement is unavailable, we refund instead.

When you raise the return you choose where the money goes: your MonkDeal wallet, a UPI ID, your bank account, or back to the original payment method.
Wallet refunds are credited as soon as the return passes our quality check.
UPI and bank refunds are released at the same point, but the time they take to appear depends on your bank.
Delivery charges are refunded when the fault is ours — a wrong, damaged or undelivered order.

Returns for a seller's product follow this same policy and are raised the same way. MonkDeal coordinates the pickup and the refund; the seller is responsible for the goods.

Email monkdeal0@gmail.com with your order number. We would rather sort out an edge case than have you stuck with something you cannot use.

Our support team answers questions about this policy and anything else on MonkDeal.