How can we help?
Most questions are answered below. If yours is not, email our support team and we will pick it up — include your order number and we can usually resolve it in the first reply.
We aim to reply within one working day.
Order issues
Something wrong with an order you placed — a missing or damaged item, a wrong quantity, or an order you need to cancel or return.
Where do I see my order and its current status?
Open My Orders. Every order has a live timeline showing when it was confirmed, packed, picked up and delivered.
An item is missing or damaged. What do I do?
Raise a return from the order within 7 days of delivery. You will be asked for a live photo of the item — that photo is what lets us approve the refund without sending anyone to inspect it.
Can I cancel an order after placing it?
You can cancel from the order page while it is still being prepared. Once a delivery partner has picked it up, cancellation moves to our support team — email us and we will sort it out.
I was charged for something I did not receive.
Email us with the order number. Refunds are issued to your MonkDeal wallet, UPI or bank account — you choose which when you raise the return.
Delivery issues
A late delivery, an order that has not arrived, a delivery partner you cannot reach, or an address that shows as outside our delivery area.
How long does delivery take?
Your live estimate is shown at checkout and on the order page. It is calculated from your delivery address, so it is more accurate than any figure quoted here.
My address says delivery is not available.
We deliver within a fixed radius of the store. Pick your exact location from the map in the delivery-location picker rather than typing it, then use Notify Me — we will tell you when your area opens up.
The order is out for delivery but has not arrived.
Open the order to track it live and call the assigned partner directly from that page. If you cannot reach them, email us with the order number.
What is the OTP the delivery partner asks for?
It confirms the handover. Share it only when you actually have the order in your hands — it is what marks the order delivered.
Payment issues
Questions about how you pay, a refund you are waiting on, your wallet balance, or a coupon that did not apply.
How can I pay?
The payment options available to you are shown at checkout. Cash on Delivery is accepted on every serviceable order.
When will my refund arrive?
Once a return passes our quality check the refund is released to the destination you chose. Wallet refunds are instant; UPI and bank transfers depend on your bank.
My coupon did not apply.
Coupons have a minimum order value and can be limited to certain products or to one use per customer. The cart shows the reason a code was rejected.
The delivery fee changed between the cart and checkout.
Delivery charges and the free-delivery threshold come from live store settings and can differ for a marketplace seller's own shop. The amount shown on the checkout summary is the amount you pay.
Seller support
For shop owners selling on MonkDeal — registration and KYC, listing approval, stock and pricing, and seller orders.
How do I start selling on MonkDeal?
Register as a seller, verify your email and upload your KYC documents. Our team reviews the application and your shop goes live once it is approved.
Why is my product still awaiting review?
Anything a customer sees or pays for — name, images, price, MRP — is reviewed before it goes live. Stock and enable/disable changes apply immediately and never need review.
I edited an approved product and the change is not visible.
That is intentional. Your approved listing stays live and selling while the proposed change waits for review, so an edit never takes your product off the shelf.
How do I handle an order for my shop?
Seller orders appear in your Seller Dashboard. Confirm the order, pack it, and mark it packed — that is what tells us it is ready for pickup.
Delivery Partner support
For delivery partners — joining, account approval, assigned orders, earnings and payouts.
How do I become a delivery partner?
Apply through Become a Delivery Partner, verify your phone and upload the requested documents. You can leave the application and come back to it — your progress is saved.
I cannot sign in to my partner account.
Use Forgot password on the partner login page. If your account is still awaiting approval or has been suspended, sign-in stays blocked until that is resolved — email us and we will tell you where it stands.
Where do I see my assigned orders and earnings?
Both are in the partner portal — Assigned Orders for work, Earnings for your payout per delivered order.
The customer's OTP is not being accepted.
The OTP is regenerated whenever an order is reassigned, so make sure you are reading the code from the order currently assigned to you. If it still fails, email us with the order number before marking anything delivered.
General help / FAQ
Your account, language and privacy — and anything that does not fit the categories above.
How do I change my account details or password?
Your name, phone and saved addresses are editable from your profile. For your password, use Forgot password on the login page.
Can I use MonkDeal in Hindi?
Yes — the language toggle in the header switches the whole app between English and हिंदी, product names included.
What data do you hold about me, and can I have it deleted?
Our Privacy Policy sets out exactly what we store and why. To request a copy or a deletion, email us from your registered address.
How quickly will I get a reply?
We aim to reply within one working day. Including your order number in the first mail is the single biggest thing that speeds it up.